Refund & Exchange Policy
We appreciate your trust in our products. Please read our exchange policy carefully to ensure a smooth and satisfactory shopping experience.
Eligibility for Refund/Exchange:
- To be eligible for an exchange, the product must be in its original condition, unopened, and with all original packaging and accessories.
- Products that have been used, damaged, or are not in their original condition may not be eligible for an exchange.
Timeframe for Returns:
- You have 7 days from the date of purchase to initiate a return for an exchange.
- After this period, we may not be able to process your return.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at +962797634641. Provide your order number and details about the product you wish to return.
- Our customer service team will guide you through the return process, including providing you with a return authorization (RA) number.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
Exchange Process:
- If you wish to exchange a product, please specify the replacement item when contacting our customer service team.
- Once your return is received and approved, we will process the exchange and ship the replacement item to you.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately.
- We may require photos or other evidence of the damage/defect before providing instructions on how to return the item.
Non-Returnable Items:
- Certain items, such as software, gift cards, and clearance items, may not be eligible for return. Please check the product description before making a purchase.
Changes to This Policy:
- ElectroBuzz reserves the right to modify or update this exchange policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund/exchange policy, please contact our customer service team at +962797634641